Customer Relationship Management System

How do I manage separate Customers in Microsoft Project 2003? I have Microsoft Project 2003, and own an Internet marketing company. I am struggling with how to manage where each Customer is currently at, task-wise at any given time period, like weekly or monthly. One customer may have been with us for a few months (therefore some specific tasks have already been completed), while a brand new customer is just starting specific new tasks. We have over 20 customers to date. How in Project do I enter different Customers/Companies with specific tasks assigned to each one? ie. CompanyA, CompanyB, etc. Ultimately, I'd like to view a weekly report showing each customer, and tasks that have been completed for each customer, and which tasks are still pending completion, to be completed that week. I'm sure I don't Create a New Project for each company name, with tasks assigned, correct? Otherwise, it would be extremely tedious opening separate project files to view each customer's tasks and their standing each week. Please help...so confusing.

How can i manage my customers profile ? i am a Insurance Agent in india. heaving more than 600 customers i want to manage their profile with certain reminders of premium.. Where can i find a software for that ????

How do you manage your customers expectations? In the current economic climate I seem to be faced with a lot of customers expecting far more for a lot less money. How do I stop them from making unrealistic demands without appearing difficult or unprofessional in their eyes?

What is the best program to help manage estimates and customers.? I own a buisness that builds custom garage doors. Builders fax me drawings or pictures and we send back detailed estimates. I want a program I can save detailed estimates for future use instead of always re-entering almost the same data. I currently just cut and paste which leaves more room for mistakes. I would also like to be able to scan pictures, Estimates, final invoices, job measurements ect.... into customer folders to help organize our customers better. Is there a program out there that fits that description? Quick Books is good but only for the numbers part of it not the organizational side.

Can an intranet allow you to manage e-commerce transactions from customers? My teacher assigned us this question and we are yet to learn about intranet. I want to make sure i'm getting the right information. May somebody who is technologically smart on this topic help me out and give some tips? Thank you!

Might a person argue that all problems are "perceived problems", therefore if we manage the customers'? perceptions so that the customers do not perceive a problem then all will be well ?

program or way to manage customer database? i am working on creating a customer database that is comprised of many us postal mail addresses as well as customer emails. i am looking for a program that will help manage this easier. the usps should be able to easily looked at and add names while the email i need to be able to send many emails out at once to notify our customers easily. any help would be great on programs or how to go about it.

Computer Program to manage Customers? Hey, i run a web design website, and we also host peoples websites. Is there a program out there that i can use that will allow me to insert information about each customer and also make it so it will alert me if their payment is due for hosting and things like that. I don't mind having to pay. Thanks. David.

How to manage a florist business with minimum cost and to gain more customers?

How Do I manage customer checks for a new business? Hi I need to find a way to organize my checks, I have about 100 repeat customers that we service every month, I use quickboks ro, however at times i forget to post a check on quickbooks, so then I go back to my stack of check copies and look for the customers payment, it becomes a pain because I have to go through so many sheets of paper to find payments, anyway I do have a scanner which some tell me to do a file for each customer on my computer , is there any software that i can scan the checks too? thanks in advance

what if a certain restaurant you manage is now bein crowded with lots of oldies as your regular customers? let's say you manage a McDonals Restaurant which is one of the best fast food chain in the country. suddenly, you notice that almost all of your customers are senior citizens who sits in for a cup of coffee, chatting with friends and seems to stay from two to five hours. you are so worried that the image you are projecting with your restaurant is a "fast food resto" and normally customers are expected to "eat and run". you are also concerned that your restaurant might come to be known as an "old people's resto" -- which might discourage some younger customers. what are the possible ways to do to cope up wuth this problem? thankz so much!!

I am trying to find some software that can manage customer details for computer repairs? I run a computer shop, details for repairs are currently filled out on a paper form, but I'd like an electronic version. I guess I could use MS access to make it but if there's something ready made that would be better for me.

How to manage a pool club? With 4 billiard tables. I need to know how to attract customers in mass?

How do I handle 1000 customers? Hello, I need to come up with a business model to manage 1000 customers with 4 employees. These are not random customers that call in once in awhile - we will have to take care of their daily customer service needs and build a relationship with them. I can only think of dividing the customers and assigning a group to each employee but I am looking for someting a little more cutting edge. Thank you for your ideas.

how many people are used to manage customer support for discussions and how are they moderated? I am interested in understanding how such a diverse and complex site can manage what must be thousands of customer questions. What kind of FTE load is required and how they are divided. [note: FTE = full-time equivalent].

im looking for a internet cafe software that i can manage my customer's time and prevent any viruses/trojans. ? im looking for a internet cafe software that i can manage my customer's time and prevent any viruses/trojans. Any suggestions>?

How can US booksellers sell books to British customers at a lower price than UK sellers? When I look for the best deal on used books I find that sometimes I can get what I want from the USA cheaper than if I bought the same book in my home country - the UK. How do the US booksellers manage to give their overseas customers such good prices?

How do you manage a customer who says that he took only 10-20pages in his new ink jet/deskjet printer? Even with the refilled ones he says the same, (even if he/she printed more than what he says). How many brands or models come with a counter to know the number of prints taken ?

is there any software available on net for life insurance advisers manage customer policy details?

how many TRUNK Lines can an NORTEL option 11E can manage per Customer? I have an PBX NORTEL option 11E release 22 i want to add a trunk card that has 16 ports. can my PBX supports this card? and how many trunk lines does this PBX supports?

How do you manage an upset customer? For example,a situation where a customer is disatisfied with the services provided.

i want to now to manage a cybercafe with two different servers? the problem is that the internet protocol addresses are just given problem to manage and am running out of customers due to this problem. please i need help.

Which software would be best to manage a recurring delivery system? I need to set up a Newspaper Delivery programme that can manage the whole process - i.e. to add new customers and the paper the want delivered and to produce a daily list of which papers need to be delivered to which people? I have been using one for years, but the software has crashed completely and the company is now non-existent so need a new one ASAP.

i manage a very busy pet store, and i get very frustrated very easily with the customers. why? i'm really good at self analyzation, but i can't figure out why i get so frustrated at work. i manage a very popular, very busy (non-chain) pet store. it's like my dream job, im happy working with the animals although it's tiring being on my feet all day. i have worked here for 2 years, and love it love love it!! but some days, like today, i get so irritated by customers' stupidity that i get pissy and short with them. then i get mad that i act that way. for example, we have a sign when you walk in that says "no photographs or camera phones" what do people do? immediately start taking photos, i exhaustedly say to them "please, no pictures." then they dont hear me so i say it again, then i say it again and point to the sign and walk away. i like kids, but i dont like them running around, screaming, making messes of the bird toys, and listening to their stupid parents (i dont have kids obviously) say "annie, what is that? is that a bird? annie is that a bird? can you say bird, annie? annie, say bird?" i'm like thinking "just shut up already!" how can i calm myself down and set a boundary so their actions don't upset me so much. even after i get home, im still feeling frustrated! help me! good advice!!!!!!!! keep it coming!

How can i provide a credit card to my customers? My dad owns a clothing store which i manage. I have notice that people tend to buy more on places where they offer credit cards like jc penny etc.... I was wondering if there is a way that i can offer my customers a credit card to be used in my store. Or is there a company where they would pay me what my customers buy and my customers would then pay the company that financed. Any information on this would be very helpful. THANKYOU

How to manage these building databases? With the expansion in my business and with more number of customers and clients, it's getting difficult to manage the growing databases?

Which is the best free/open source software that can manage recurring billing and some general accounting ? I need to bill my customers on monthly basis. So I needs bills to be generated automatically. Also I need to manage my office expenses. All I need is a single software which will allow me to do these things.

let me know how to manage a customer? i want to know waht are the prerequisitions for the marketing people to manage the customers......?

How GSM Provider manage there customer detel? How mobile natwork manage that which number there customers are dialing? where the mobile at present time....etc... plz mention software name or file name if available....

How do I find customers for my new computer training business when they don't know they need it? I recently started a small company where I will offer computer training. I will offer training on database design and data analysis. However, most of the people who would benefit from the training (people who use spreadsheets to manage their data) don't know that they would benefit from my service. So, how do I (inexpensively) find these customers who don't know they need me? I have tried posting an ad on craigslist computer services, but got no responses.

How to get a log in panel on my website and manage what people see when they log in? Ok, i have a website and i want to allow my customers to have a log in and be able to download rapports i upload for them. Do i use a CMS system and if so; how do i manage different content for each and every user. I know it might sound silly but i have no clue where to start? Thanks a lot

What is a good software program for customer and inventory/sales management? I need to find a program that can manage customers (for instance, keep track of their information as well as all interactions with them). I also need it to track sales and inventory using a bar-code system.

How to give my customers templates to build their own website? I manage several hundred apartment complexes. They are small. The complexes want me to help them make websites. I dont want want to customize a website for each. I have seen places that have templates where you can make your own website. I would love to know how to give that power to my customers. Does anyone know software that can show templates, let them add their own text and pictures and then post the template in HTML? I think it can be done in flash but I need help knowing my options. Thank you in advance I dont need the websites for me. I need to be able to have my complex owners go to my website look at templates. Select the one they want. add their stuff and then post it for them. If that makes sense.

How to manage a very stubborn employee? I'm 21 years old. I run a hair saloon & have 5 employees. It has been a year. I find it lately my employees show disrespectness like, talking back to you in a rude way, many non-sense / unnecessary complains, lazy, refuse to do what you told them to, etc. I'm thinking not to keep them anymore, but there won't be subs asap. There're 2 of them who have probs, one of them has a good skill. I've tried to call for a meeting, in a middle of conversation they always have something to defense. In fact one of them show a very bad performance & not productive. I've tried to give chance. But they prefer being lazy than practice. Is this only a seasonal problem? Since this month has less customers than usual. Is that the right reason for them to not well-behaved? or... Is this a common problem in business? How to manage them? I see warning is useless. or it's me too young for them? probably they think they are in need. how to show them that they aren't as important as they think?

How to manage a stubborn employee? I'm 21 years old. I run a hair saloon & have 5 employees. It has been a year. I find it lately my employees show disrespectness like, talking back to you in a rude way, many non-sense / unnecessary complains, lazy, refuse to do what you told them to, etc. I'm thinking not to keep them anymore, but there won't be subs asap. There're 2 of them who have probs, one of them has a good skill. I've tried to call for a meeting, in a middle of conversation they always have something to defense. In fact one of them show a very bad performance & not productive. I've tried to give chance. But they prefer being lazy than practice. Is this only a seasonal problem? Since this month has less customers than usual. Is that the right reason for them to not well-behaved? or... Is this a common problem in business? How to manage them? I see warning is useless. or it's me too young for them? probably they think they are in need. how to show them that they aren't as important as they think?

Facebook City Restaurant- is it just my RC or does anyone else have a problem with customers visiting your R? It seem like I don't get as many customers as I used to..Even if my employees have full energy..I only manage to get like 200 coins a day. It looks like no one comes in anymore.

How can I add a page on my site so that the customers can upload their data? I would like to add a page to my site: www.fsboinmadison.com so that customers can upload their text and picture files and manage their own listing pages? Thanks in advance for your help!

What is the best wifi isp software to manage both operability and customer transactions? I already have a backbone, radio equipment is installed to broadcast

What is the process by which & related costs for allowing customers to pay invoices online? see details below? Our company already has a secure online system through which our customers can login with a unique username/password and view their open invoices on an invoice by invoice basis. We want to make the jump and allow our customers to pay online (preferably via electronic check but also with major credit cards). It is my job to prepare the internal sales pitch to take this next step. I expect resistance from IT (how much additional work for them to deploy & manage?) & upper management (what are the fees/costs?). Any help, advice is greatly appreciated.

As a beginner, how to manage a small business - such as a small restaurant? I am an executive in a private company. Recently I have an intension and dreaming of having a small business. I love to meet people and i love cooking so much. (Meaning that one day I will quit from my job!). I would like to serve customers with authentic malaysian foods in traditional taste and western too...but how do i begin and how to manage? Kindly advised. tq

What is the best sales management software? Hello guys, I have a small shop with many items, a shopkeeper with one PC and I am looking for a software which can do the following: - Install it in my laptop as master, install client version in the shopkeeper's PC - Track sales volume, stock - Manage customers' info - Create reports etc. So I wanna ask which one is the best to choose now? Thank you very much!

How to manage situation if all employees & HR leave without notice? I run a consultancy and computer training business. All my 3 employees left without giving any notice. Please suggest how to manage this situation what the execuse give the customer.

Is it possible for a firm to consistently satisfy customers without an effectively managed operation function? WHY?

Want to revamp my website. Should I hire an ecommerce expert or manage it with in-house resources? I am the owner and CEO of a printing business with 30 employees that provides services both to businesses and single customers. I want to contract a webdesign company to revamp my website (new site, SEO, e-shop). Would you recommend hiring an ecommerce expert or manage it with existing in-house resources? What would be the typical project tasks, and how should I recompense him/her (fixed fees, commission %, etc.)?

Is there an online directory where I can find lists of my current customers neighbors? I run a managed services business and would like to start cold calling other businesses that are already along my delivery route. Is there a directory where I could find a list of businesses that are near my current customers?

How can I impress my boss on a marketing project involving the creation of a list of potential customers? I have a huge list of people and their positions in the company they work for. Most of the companies are not-for-profit and the people on the list are generally in executive or leadership positions. My job is to compile a list of their contact information, specifically their email and work phone number. I would like to go above and beyond his expectations of the project. One possibility I have thought of is also inserting a little sentence about how the comapany can benefit from our service. I am new to the company and it is a small stat-up: I would like to make a good impression, but considering the length of the list, I need to consider how I can make it quality work and manage to complete the task in a reasonable amount of time. Any suggestions at all are welcome and I appreciate all positive responses. Thanks a lot.

The behaviour of some of these wealthy Northern Rock customers makes you wonder how these idiots managed? to gather so much money in the first place. One woman, who had £750,000 in Northern Rock said she was considering stuffing it under the mattress. Bloody idiots, massive queues are still outside the building society even after the British government have stated on TV that 100% of their money is being insured by the chancellor, what fools they are. What is your opinion? Another man had a million pounds in Northern Rock and he went in the bank with his wife and demanded every penny IN CASH !!! despite the fact the maximum cash withdrawal is £500. He was so aggressive that the police had to be called.

How would U answer "list experiences managing a project from a standpoint of working with external customers" My husband and I have differing opinions on what this is asking. Please let me know your thoughts on what you think would be the appropriate way to answer? Thanks

This year British Gas are given each of there customers 4 free engery lightbulbs? And they are even delivering each one to each of there customers doors for free. By the way they have managed to forget that they hiked up prices at the start of the year by around 15-20 percent and that they are about to hike the bills up again by as much as 30 percent. Now to all british gas consumers my question is, do you really want or care about these extra free bulbs.

I manage a small clothing store.Every year from April-September,we have from 15-30 customers faint.? We've had the store tested.It's nothing toxic.Most are younger women 25-35, and are only out 15-45 seconds,and most do not want us to call an ambulance.Any ideas on what may cause this,and could they (as suggested by a friend) be faking it for some reason?If faking, why would some on do it?

How to improve or manage a local delivery? I have a problem on scheduling my local delivery is always due to last minutes oders from my sales man and customers. especially when is coming to month end. how can i improve on such a last minutes oders to arrange the delivery?

How does Old Country Buffet manage to stay in business in the Midwest? Check out the customers if you catch my drift. Granted the food is cheap but everything has a cost. I figure they would have to be losing money based on the size of several of their customers.

how to manage customer appointments in excel 07? This might be a little too much to ask for but here's my scenario: we run a nail salon with 2 technicians and presently we're filling out paper schedules. I want to be able to book peoples' appointments from 10am to 8pm in Excel in a way that the program will notify me if the times will clash, thus letting me know the time is unavailable for booking. For instance, a "pedicure" takes 45 mins, while a "manicure" takes 30 mins, a "fill" is an hour, and "polish or waxing" 15 mins. What I need is Time in one column, Customer Name next, then Appointment third, and Technician fourth. So if I were to input Technician1 with Customer1 for a Pedicure at 10am, the next available time for booking for Technician1 must show as 10:45am. And of course the same applies to Technician2 with Customer2 and so on... Is there some sort of template I could refer to, or what sort of function should I work with to get this started? Thanks in advance for any assistance!

How would you politely handle customers that monopolize your time? Currently, I work in a very small automobile service business. My primary duties include answering phones, bookkeeping, estimating, human resources, invoicing, managing employees, marketing, purchasing, reception, sales, and scheduling. The only other employees are automobile technicians so I am solely responsible for all office tasks. Because I am the only one available to greet customers, my office adjoins the waiting room, separated only by a long countertop. The biggest problem I have is when friendly, well-meaning customers come in for appointments talk to me constantly the entire time that their cars are being serviced. This can go on anywhere from 20 minutes to 2 hours each. Most customers are aware I am a partial owner, so perhaps they figure I can't get in trouble with "the boss". Meanwhile, I am unable to make progress on any of my work. This happens every day so I end up staying hours late and/or work weekends outside of business hours just to try to catch up on paperwork.

How does the GAP manage to suck so much? As an employee trying to sell to customers..I have to wonder how a corporation functions while allowing their stores to be run so...badly. And their clothes are patheticaly uniform. I can't wait to finish college so that I can get away from this!

How do hygiene product companies handle customers who have negative reactions to products? For the last couple years I've been tossing around the idea of starting my own soap making business. My big concern is that someone will develop a terrible rash from something I make and sue me. How do companies manage this sort of thing?

How to manage a stubborn employee? I'm 21 years old. I run a hair saloon & have 5 employees. It has been a year. I find it lately my employees show disrespectness like, talking back to you in a rude way, many non-sense / unnecessary complains, lazy, refuse to do what you told them to, etc. I'm thinking not to keep them anymore, but there won't be subs asap. There're 2 of them who have probs, one of them has a good skill. I've tried to call for a meeting, in a middle of conversation they always have something to defense. In fact one of them show a very bad performance & not productive. I've tried to give chance. But they prefer being lazy than practice. Is this only a seasonal problem? Since this month has less customers than usual. Is that the right reason for them to not well-behaved? or... Is this a common problem in business? How to manage them? I see warning is useless. or it's me too young for them? probably they think they are in need. how to show them that they aren't as important as they think?

How can resto and bar business be easily managed and how to avoid pilferage from employees and customers? Want to know how to prevent the workers from stealing and how can we make an an inventory system from the kitchen.

Many firms manage brand loyalty through Customer Relationship Marketing is it true or false?

An example of when I managed a customer that was irate or upset. Pleasedetail the following: The background to? An example of when I managed a customer that was irate or upset. Pleasedetail the following: The background to your example, why the customer was irate, what you did to manage the situation and what was the outcome.

what is the best Iphone application for managing customer profiles? i need an application that will allow me to view multiple customer profiles that would included contacts, activity and action items etc. any good ones out there?

How did banks keep track of accounts before computers? Now days we have databases and software to manage customer accounts. However, back before computers that wasn't a luxery. Say I had $300 back in 1922, and I needed $20.00 of it. How did the teller know that I had the money? Did they have to look at a general ledger and manually deduct the amount from the ledger? Or was there a more sophisticated way to manage customer's money?

Does anyone know of any customer manager type programs for Interior Designers? I have found Spexx, Design Manager, and Studio Designer, but am wondering if anyone knows of any other programs out there. I'm not looking for something to set a room up or do any drawings, I'm looking for something to manage customer information, do proposals, invoices, etc.

How do the multiutility stores like Walmart are able to give huge discounts to its customers?? After giving their huge discounts and bearing their expenses they are a profitable organisation. How are they able to manage??????

Want to revamp my website. Should I hire an ecommerce expert or manage it with in-house resources? I am the owner and CEO of a printing business with 30 employees that provides services both to businesses and single customers. I want to contract a webdesign company to revamp my website (new site, SEO, e-shop). Would you recommend hiring an ecommerce expert or manage it with existing in-house resources? What would be the typical project tasks, and how should I recompense him/her (fixed fees, commission %, etc)?

Oxo gravy granuals - is the company who makes this product cheating it's customers? Oxo beef gravy granuals used to come in a 300g jar which cost £1.97. Oxo beef gravy granuals now come in a 30g sachet which cost £0.69. Is this the biggest example ever of a company managing to massively increase it's prices just by changing the packaging? My guess is that all other gravy manufacturers have done something similar. How do they get away with it? Yes, I know. The stupid customers continue to buy.

How to start up and manage a retail clothing store at mall? I am going to start up a retail clothing business. I'd like to open it at a mall but dont know the best way to find couple employees with retail clothing experiences to help with cashier and customer services. What are the average pay for retail employees full or part-time at the mall, and what are the benefits employee get? Also, what kind of software the stores are using at the mall to sell and keep stock inventories. I am new and have no idea how to do it right. Please advises. Thank you for your time. Regards, Kent

How do you manage a safety-critical computerisation project ? The supplier could pose as being helpful. Supplier's intent is to obtain customer agreement to a variation in a schedule. If quality is queried in court, the supplier can then argue that the contract has been voided by agreeing to a variation in a schedule. Meanwhile, the supplier can feverishly make changes and accept as much payment as possible.

How do you manage being put on hold by a computerized answering service? Are you driven crazy by customer service phone lines either automated by number punching or voice response? How do you stay sane with this.

managing customers? Firstly, describe the various types of information that can be collected and outline the advantages and disadvantages of these various types of information

How to replace "customers who purchased" in OSCommerce? I have managed to disable the "customers who purchased" bit on my website by putting // before the code but what I really wanted to do was replace it with "customers who looked at". Is there any easy way of doing this? I am new to OSCommerce so instructions will have to be simple. Thanks

How do you manage a translation job (step by step)? I mean, what do you do from beginning to end of the translation project, how do you agree with customer on price and term, do you ask for advances, etc, in brief lines. I'm very interested in knowing different translation processes from different translators. Thanks in advance. God bless you.

How to manage ERP implementation partners well? My company is a ERP software provider,and we have developed many partners to implement the ERP projects to customers.I just can not find a sophisticated way to manage them well,for example,what service should I supply to partners?how to examine the satifaction of it,on the other hand,hwo to examine the performance of partners… As you know,ERP implementation partners are of a new type of partnership .I am desired to have a theory with approachs to handle it.

Q: Which one of the following concepts is the newest of the marketing philosophies? 1. Mr. A is a marketing manager for a large consumer foods company. He is studying distribution, promotion and price of the company's product. Mr. A is studying which of the following concepts? a. Marketing strategy b. Marketing mix c. Market offering d. Marketing plan 2. Which one of the following sets refers to the key building blocks for developing and managing customer relationship? a. Consumer expectations and customer satisfaction b. Customer choices and product offers c. Product performance and customer value d. Customer value and customer satisfaction 3. “Provide more quality products and services without variation in the quality” refers to which of the following marketing functions? a. Standardizing and grading b. Transporting c. Storing d. Selling 4. What does this statement show “Increasing demand as well as changing or even reducing demand”? a. Marketing management b. Marketing myopia c. Demarketing d. Relationship management 5. Which one of the following concepts is the newest of the marketing philosophies? a. Societal marketing concept b. Selling concept c. Marketing concept d. Production concept 6. When Nokia introduced its new mobile set in the market in response to consumer demand, it was following which one of the following philosophies? a. Selling concept b. Production concept c. Customer concept d. Marketing concept 7. Which one of the following models can be used to analyze the environment both for new and existing business? a. Chain model b. The BCG model c. Five forces model d. Value chain model 8. What is our business? Who’s our customer? What do our customers value? What should our business be? All these simple-sounding questions define which of the following concepts? a. Objectives and goals b. Mission statement c. Business portfolio d. Operational strategies 9. Most portfolio analysis methods evaluate SBUs on which of following two dimensions? a. Market Share; sales b. Market growth rate; relative market share c. Market attractiveness; market growth rate d. Market growth rate; profits 10. Mr. ABC examined his firm's recently completed market attractiveness-business position model; he finds that the firm's biscuit unit is low on both dimensions. Which one of the following strategies would this placement dictate? a. Invest b. Harvest c. Divest d. Maintain 11. In SWOT analysis, strength and weaknesses are part of which of the following environment? a. Internal b. Outdoor c. External d. Outside 12. All of the following activities are the part of marketing process EXCEPT: a. Analyzing marketing opportunities b. Selecting target markets c. Developing the business portfolio d. Managing the marketing efforts 13. Which of the following is an intensive growth strategy of increasing sales in current markets with current products? a. Market development b. Market penetration c. Product development d. Market saturation 14. Niche marketing is opposite to which one of the following concepts? a. New marketing exploration b. Knowledge management c. Mass marketing d. Market intelligence 15. Which one of the following is NOT a part of marketing control process? a. Set goals for organization b. Measure performance c. Take risk for profits d. Evaluate performance 16. Which one f the following sets is considered as a fit-match of firm? a. Opportunities – strength b. Opportunities – weaknesses c. Opportunities – customer demand d. Customer value – weakness 17. All of the following are examples of customer market EXCEPT: a. Reseller markets b. Government markets c. International markets d. Business markets 18. Publics-carry news, features and editorial opinion refers to which of the following publics? a. Financial publics b. Media publics c. Government publics d. Citizen-action publics 19. Study of human populations in terms of size, density, location, age, sex, race, occupation and other statistics refers to which of the following studies? a. Segmentation b. Demography c. Psychographic d. Geographic 20. What is another name of Echo boomers? a. Baby boomlets b. Baby boomers c. Generation-X d. Generation-Y