Customer Relationship Management System

help with resume, whats wrong here? why don't get calls back?

I took some info out ( name and locationgof jobs and school and personal info) am I giving too much info or too many qualifications? any thing i should changed add? thank you in advanced. OBJECTIVE To obtain a challenging position that utilizes my experience in the customer Service field and skills in language. SUMMARY OF QUALIFICATIONS Bilingual-English/Spanish; Profound language and listening skills in English as well as in Spanish (write, speak, and read perfect Spanish); Microsoft Word, Excel, PowerPoint, Access, and Publisher for windows; Exceptional interpersonal skills; able to build productive business relationships and communication exchange with staff members, management, and customers; ability to communicate with clients and staff to resolve issues over the phone; outstanding organization skills and demonstrates the ability to work in a fast paced environment. Strong understanding of accurate cash handling skills to ensure balanced financial transactions in compliance with company policies and procedures; Demonstrated proficiency in utilizing complex computer hardware and software systems with skilled ability to operate a wide range of equipment. EDUCATION took the name of the school out, New York (2006-2007) Major: Chemistry took it out a secons school, New York (2007- present) Major: Mathematics and Science EXPERIENCE Customer Service Associate Provided a friendly and welcoming environment to deliver the best experience for customers and Assisted clients with general question information about products and services offer by the store. As well as helping customer resolve their issues and questions over the phone. Developed extensive knowledge about electronics and gain more experience in the customer service representative field as well as in sales Supermarket Customer Service Representative Delivered exceptional customer support services to assist clients complete merchandise sales. Utilized friendly and polite demeanor to establish productive information exchange and provide detailed information regarding store products and services. Operated complex cash registers, lotto machines, and money transferring equipment Customer Service Representative Provided superior client service and maintained full accountability for coordinating accurate cash handling to facilitate retail business transactions. Developed and maintained extensive communication networks with staff members and clients to exchange information concerning business products, services, and return. REFERENCES Available Upon Request

Public Comments

1. i dont know maybe in needs to be briefer and maybe its the way its set out like it looks like a bit much to read all in one go use shorter words and use like dot points instead of all in one long thing
2. You have many supurfulous words and some of it is redundanr (mentioning several times about your language qualifications) It also seems strange to promote language and then speak of your chemistry background. Perhaps try to connect or downplay this
3. Definitely use bullet points where possible instead of giving a 'story'. Your cover letter/email can include all the persuasive details so focus on making this concise--remember if they are looking for a specific skill and cannot find it quickly they may move on...! Also, INCLUDE REFERENCES. If you don't have written references, try contacting old employers and teachers etc because it has been my experience that employers are more swayed by what other people say about you then what you say about yourself. AND if possible deliver the application in person and follow it up after 1-3 weeks (depending on the type of position) to show you are actively interested in getting the job. Showing knowledge about the company in your cover letter also helps, so do your research on the web etc Hope you have some luck soon!
4. Needs to be more succinct (a whole paragraph to say that you worked as a cashier?). I understand that you want to play up what you did, but most people don't look at a resume for more than 15 seconds, so be as direct and to the point as possible.
5. Provide a list of hobbies and charities and volunteer work. Businesses love overachievers. It's even better when your interests coincide with the field of work you're trying to get into. Double and triple check to make sure that spelling and grammar is correct. My mom looks at resumes all day and usually puts a bunch of post-it notes on them with corrections.
6. Try this Objective Seeking a challenging posistion in the feild of Customer Service. Summary of Qualifications Bi-Lingual English/Spanish in all aspects. Experienced with Microsoft Word, Access, Excel, Powerpoint and Publisher. Extensive background building productive business relationships with emphisis on interpersonal communication and problem resolution. Strong understanding of accurate money handling procedures in compliance with company polocies. Varied and proficient usage of point of sale equipment. Education Experience Customer Service Associate Provided welcoming and friendly assistance to customers requiring general information about products and services offered by the store. Aided phone customers with problem resolution and other needed information. Gained extensive knowledge of electronics while increasing customer service skills through ongoing training and education provided Customer Service Representative Utilized verbal skills to establish a productive exchange of clients needs with products available. Operated complex cash registers, money transfer machines and lottery devices in compliance with store regulations. Customer Service Representative Developed and maintained extensive communication network between staff members and clients regarding products, services and returns. Provided superior client service while maintaining full accountability for accurate money handling of retail business transactions. Referances available upon request
7. Well content kind of ok...some small changes may help 1. Start with the Name, Address & Contact Info 2. Followed by objective (which you have done) 3. Next comes the summary of experience in a reverse chronological order...mention name of Company along with the duration you have worked there. Your current job will say : From XYZ(the date you started) till date 4> Experience should be mentioned in points...use simple and effective language 5. Avoid repitition 6. Now comes your education 7. Then your language skills...here too use bullet points 8. Next your computer skilld 9. The skills that you have mentioned in the initial paragraph i.e summary of skills should be included with your ork experience/ computer skills wherever applicable Hope it helps..