Customer Relationship Management System

What are CRM software solutions and how do I choose one?

My business has been growing steadily over the past few months and a friend of mine told me I should start using a good CRM software, but I have no idea what it is or what I should buy, any information is appreciated.

Public Comments

1. CRM (of course) stands for Customer Relationship Management. The CRM functionality is built into most large ERP programs, but is available through other CRM-focused solutions. You can find information about CRM solutions at: www.sap.com www.siebel.com www.salesforce.com For large organizations, Siebel and SAP are the industry standards. If you are a smaller/medium-sized company, you may want to try a first-look at Salesforce. Best of luck.
2. Ciao!~ Sorry, I only know it stands for Customer Relationship Management and there is an array of CRM software is used to find out different data about customers, depending on your purpose. I can, however, paste a couple of links here to help you: http://crm.manufacturer-supplier.com/ (brief intro to it) http://blog.aplicor.com/070716.htm (maximising the effectiveness of yuor software) http://www.tamingthebeast.net/articles5/crm-software.htm (if you don't have time to check out the other ones, check this one - it gives you a good feel of the software, and tells you what to look for in a good CRM software) Sorry I couldn't give you any personal advice! :D
3. CRM stands for customer relationship management. It is a business application that helps businesses get more business by better managing their relationships with their customers. As every business knows, its easier and cheaper to retain customers as compared to getting new ones. CRM helps you do both, retain customers and add to your customer base. There are many aspects to a CRM solution but the key is to have as much current data on customers located in one place from where it can be accessed and use that data to generate actionable information. The information generated through CRM systems helps you in many ways - 1) Reaching out to your target marketing audience; this helps you save money and get better returns on your marketing efforts. 2) You can put into action your customer-centric business philosophies with the help of CRM. 3) Empower your customer-facing staff with the right information at the right time so that they can resolve customer issues, cross-sell, up-sell, and at the same time ensure that the customer enjoys the personalized attention. 4) Mobile CRM now allows your field staff to stay connected with the office staff and clinch deals without delay. 5) Obtain customer feedback to improve your products and services. To select a CRM system, you need to take into consideration your business requirements, IT capabilities, finances, then compare vendors for the software offered, maintenance support, upgrades, and other such things. You can choose between an on-demand and on-premise solution. Hope this helps, to learn more visit these links - http://www.bestpricecomputers.co.uk/how-to-choose-crm-software.htm http://www.bestpricecomputers.co.uk/glossary/crm-software-solutions.htm