Customer Relationship Management System

Looking for a basic CRM software package?

I am the manager of a small industrial manufacturing company. We are currently using a very out of date CRM software package. I need to pick a new one. Not having much experience with this sort of software I am overwhelmed by the number of choices. My needs are for a simple, low cost system for customer contact management. My preference would be web-based allowing for updates and changes to be made automatically. Please help point me in the right direction for my search. Thanks!

Public Comments

1. The leader in the CRM industry is Salesforce.com. I would highly recommend them as they bring all the scalability you need to run your business. It is very easy to configure and customize, is web-based and has a thriving user community that helps you, not only with the application, but with all aspects of crm.