Customer Relationship Management System

Customer relationship management for institutions providing services?

Is somebody knowledgeable of Client Support Systems or CRM used by INSTITUTIONS (not private companies) to keep in touch with their users or clients?

Public Comments

1. Sorry but your question is too broad. You might find a better answer to your question is asked a more specific question. I personally haven't used a CRM but I've used a SFA (salesforce automation) before, Salesforce. If you're looking at what are some good CRM or SFA to use, the top two programs I can think of are: Oracle's Siebel: http://www.oracle.com/applications/crm/siebel/index.html Salesforce: http://www.salesforce.com/ You can't go wrong with either one and I believe having one is essential to business, especially if you want to build good customer relationship management system. Hope that helps, good luck.