Customer Relationship Management System

American Airlines Customer Relations News

  • The unstoppable Fung brothers Thursday, September 2, 2010 @ 10:49AMOn the morning of Sept. 11, 2001, William Fung, the CEO of Li & Fung Limited, a large Hong Kong-based sourcing company founded by his grandfather, awoke in his Boston hotel room with an inexplicable urge to meet his sister, who lives in San Francisco, for lunch at their favorite sushi restaurant there.
  • Who's Hiring In Central Ohio? Thursday, September 2, 2010 @ 9:04AMWhich companies are hiring in Central Ohio?  
  • Pakistani Delegation Bolts Washington to Protest Airport Security Stop Wednesday, September 1, 2010 @ 12:11PMA delegation of Pakistani military officials left Washington, D.C., Tuesday night after refusing to attend a U.S.-Pakistani defense conference to protest the group's alleged mistreatment by security officials after being removed from a United Airlines flight on Sunday evening.
  • HOW TO: Respond when Social Media Attacks Your Brand Monday, August 30, 2010 @ 10:16AMThis post originally appeared on the American Express OPEN Forum , where Mashable regularly contributes articles about leveraging social media and technology in small business. For all the praise that brand advertisers have for social media, they must…
  • IDI hires vice president, construction project management Friday, August 20, 2010 @ 3:12AMMartin Carlson joined Innovative Developers Inc. as vice president, construction project management.
  • Magellan Aerospace Corporation announces financial results Monday, August 16, 2010 @ 6:52PMMagellan Aerospace Corporation released its financial results for the second quarter of 2010. All amounts are expressed in Canadian Dollars unless otherwise indicated. The results are summarized as follows:
  • SEARCH ARTICLES Monday, August 16, 2010 @ 5:14AMMartin Carlson joined Innovative Developers Inc. as vice president, construction project management.
  • Runaways show if you're 15, the sky's the limit Friday, August 13, 2010 @ 7:39AMThree kids wanted to get away, so they bought tickets at the counter and flew to Nashville, Tenn., on Southwest Airlines. Now their parents are wondering how the trip was possible.
  • Who's Hiring In Central Ohio? Thursday, August 12, 2010 @ 2:19PMWhich companies are hiring in Central Ohio?  
  • gategroup Posts Strong First Half 2010 Results Thursday, August 12, 2010 @ 2:22AMZURICH, Aug. 12 /PRNewswire/ -- Highlights for the first half 2010: gategroup reports increases in revenue and operating profitability and strong cash flow despite challenges in the global economy and airline industry environment and effects of volcanic ash cloudRevenue of CHF 1,317.2 million, up 2.0% reported; up 3.0% in constant currenciesEBITDA of CHF 93.8 million, up 4.3% reported; up 4.6 ...
  • Donnerstag, 12. August | 07:05 Uhr Thursday, August 12, 2010 @ 12:05AM=------------------------------------------------------------------------------- ad-hoc disclosure transmitted by euro adhoc with the aim of a Europe-wide distribution.
  • gategroup Posts Strong First Half 2010 Results Wednesday, August 11, 2010 @ 11:49PMZURICH , Aug. 12 /PRNewswire/ -- Highlights for the first half 2010: gategroup reports increases in revenue and operating profitability and strong cash flow despite challenges in the global economy and airline industry environment and effects of volcanic ash cloud Revenue of CHF 1,317.2 million , up 2.0% reported; up 3.0% in constant currencies EBITDA of CHF 93.8 million , up 4.3% reported; up 4 ...
  • EANS-Adhoc: gategroup Posts Strong First Half 2010 Results Wednesday, August 11, 2010 @ 11:38PMad-hoc disclosure transmitted by euro adhoc with the aim of a Europe-wide distribution. The issuer is solely responsible for the content of this announcement. 6-month report ...
  • Jet Blue flight attendant gains surprising support Wednesday, August 11, 2010 @ 5:35PMWhen Steven Slater made his dramatic exit from JetBlue Flight 1052 aboard a giant inflatable slide, he captured the sentiments of many airline passengers and employees.
  • Flight attendant's freakout creates unlikely folk hero Tuesday, August 10, 2010 @ 9:58PMFlight attendant's freakout creates unlikely folk hero
  • Flight attendant spokesman surprised something like JetBlue meltdown didn't happen sooner Tuesday, August 10, 2010 @ 9:58PMFlight attendant spokesman surprised something like JetBlue meltdown didn't happen sooner
  • Miami flight attendant surprised something like JetBlue meltdown didn't happen sooner Tuesday, August 10, 2010 @ 9:00PMMiami flight attendant surprised something like JetBlue meltdown didn't happen sooner
  • Lockport High School announces new alumni honorees Monday, August 9, 2010 @ 12:10AMLockport High School has 12 new faces to add to the Distinguished Alumni wall.
  • Anthony De Cristofaro Joins Executive Staff of America's Charities Thursday, July 29, 2010 @ 6:19PMCHANTILLY, Va. -- Anthony De Cristofaro, a long-time leader in the field of workplace giving, has jo...
  • Fund Raising Veteran Anthony De Cristofaro Joins Executive Staff of America's Charities Thursday, July 29, 2010 @ 3:40PMCHANTILLY, Va.----Anthony De Cristofaro, a long-time leader in the field of workplace giving, has joined the staff of America’s Charities, a national non-profit organization that helps employers run customized, low cost, high-tech workplace giving campaigns.
  • Who's Hiring In Central Ohio? Thursday, July 29, 2010 @ 12:34PMWhich companies are hiring in Central Ohio?  
  • Southwest Airlines Reports Second Quarter Earnings Thursday, July 29, 2010 @ 6:37AMSouthwest Airlines today reported second quarter 2010 net income of $112 million, or $.15 per diluted share, compared to net income of $91 million, or $.12 per diluted share, for second quarter 2009. Â Both yearsâ results included special items related to non-cash, mark-to-market, and other items associated with a portion of the Companyâs fuel hedge portfolio. Â Excluding special items for both ...
  • Publicis Groupe: First Half 2010 Results Thursday, July 29, 2010 @ 12:34AMSecond quarter 2010
  • Lazard Ltd Reports Second-Quarter and First-Half 2010 Results Wednesday, July 28, 2010 @ 6:00AMNEW YORK----Lazard Ltd today announced financial results for the second quarter and first half ended June 30, 2010. Net income on a fully exchanged basis was $53.0 million, or $0.39 per share , for the second quarter of 2010, compared to net income of $43.1 million, or $0.34 per share , for the second quarter of 2009.
  • /C O R R E C T I O N -- Hawaiian Holdings, Inc./ Tuesday, July 27, 2010 @ 10:01PMThis news release supersedes Hawaiian Holdings Reports 2010 Second Quarter Financial Results, issued July 27, 2010 by Hawaiian Holdings, Inc. This release corrects Table 4 to properly incorporate the tax effect of the economic fuel expense, as well as the following changes: -- The second bullet point of âSecond Quarter Highlights,â which originally stated, âAdjusted net income of $12.6 million ...
  • Hawaiian Holdings Reports 2010 Second Quarter Financial Results Tuesday, July 27, 2010 @ 3:00PMHawaiian Holdings, Inc. , parent company of Hawaiian Airlines, Inc. , today reported consolidated net income for the three months ended June 30, 2010 of $9.0 million, or $0.17 per diluted share, on total operating revenue of $315.9 million. Â This result compares with net income of $27.5 million, or $0.53 per diluted share, on total operating revenue of $292.0 million for the three months ended ...
  • United Airlines President John Tague, CFO Kathryn Mikells to Leave United Following Successful Close of Merger with ... Tuesday, July 27, 2010 @ 7:54AMCHICAGO----UAL Corporation , the holding company whose primary subsidiary is United Airlines, announced today that John Tague, president of United Airlines, and Kathryn Mikells, chief financial officer, will leave the company following the close of its planned merger with Continental Airlines.
  • SEARCH ARTICLES Monday, July 26, 2010 @ 5:12AMHis new job: Greg Cook was named a partner with Integra Realty Resources DFW. He has been with the company since 1998. His background: Cook is a former Texas A&M student and football player, and received his MBA from A&M in real estate and land economics.
  • Facebook: Can't love it, can't live without it Monday, July 26, 2010 @ 5:11AMInfuriating, intrusive, wily, unwieldy – and plain old useful
  • The paper clip, 23 July Friday, July 23, 2010 @ 4:23AMSerbia's newspapers all lead with the ruling by the International Court of Justice yesterday that found Kosovo's declaration of independence two years ago to have been lawful.
  • Tom Horton named new AMR president amid executive restructuring Wednesday, July 21, 2010 @ 9:18PMAMR Corp. named Tom Horton as its president, the No. 2 position at the corporate parent of Fort Worth-based American Airlines , as part of a restructuring in its executive ranks.
  • Airlines Worldwide Fly High on Ancillary Services -- 2009 Revenues Jump 43 Percent to $13.5 Billion (11 Billion) Wednesday, July 21, 2010 @ 11:00AMMADRID & SHOREWOOD, Wis.----IdeaWorks, the foremost consultancy focused on airline ancillary revenues and Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, today announce preliminary results of the Amadeus Guide to Ancillary Revenue by IdeaWorks.
  • AMR Corporation Announces Organizational Changes Wednesday, July 21, 2010 @ 9:04AMTom Horton Promoted to President of AMR and American Airlines Airline Realigns Resources to Capitali...
  • AMR Corporation Announces Organizational Changes Wednesday, July 21, 2010 @ 8:05AMCapitalizing on the momentum generated by the granting of antitrust immunity across the Atlantic, and anticipating similar immunity across the Pacific, AMR Corporation, the parent company of American Airlines, today announced a reorganization of its senior management team.
  • Who's Hiring In Central Ohio? Wednesday, July 21, 2010 @ 6:34AMWhich companies are hiring in Central Ohio?
  • UAL Corporation Reports Second Quarter 2010 Results Tuesday, July 20, 2010 @ 7:00AMCHICAGO----UAL Corporation , the holding company whose primary subsidiary is United Airlines, reported results for the second quarter ended June 30, 2010. The company: Reported its first quarterly profit since 2007 with a second quarter net profit of $430 million, or $1.95 per diluted share, excluding non-cash, net mark-to-market hedge gains and certain accounting charges as outlined in note 4 ...
  • Who's Hiring In Central Ohio? Monday, July 19, 2010 @ 12:49PMWhich companies are hiring in Central Ohio?     
  • Airbus, Boeing Said to Be Poised for Leasing Orders Monday, July 19, 2010 @ 5:06AMAirbus SAS and Boeing Co. are poised to win orders this week from plane-leasing companies returning to the market after the economic crisis, said four people familiar with the planned announcements.
  • Twitter, Twitter, Little Stars Friday, July 16, 2010 @ 7:08AMNatalie Malaszenko has always loved pets. A 31-year-old resident of San Diego, Calif., she has a dog named Sarge and a cat named Leo. Years ago, when she lived in Texas, she took care of cows and horses and even a stray emu. In recent months, however, since beginning a full-time job at the pet retailer Petco, she has taken on the additional responsibility of tending to a breed of notoriously ...
  • Rockwell Collins Reports Third Quarter Fiscal Year 2010 Earnings Per Share of $0.89 on Year-over-Year Sales Increase ... Friday, July 16, 2010 @ 6:30AMCEDAR RAPIDS, Iowa----Rockwell Collins, Inc. today reported net income of $142 million for its fiscal year 2010 third quarter ended June 30, 2010, a decrease of $3 million, or 2%, from fiscal year 2009 third quarter net income of $145 million.
  • Dov Zakheim retires from Booz Allen Hamilton Friday, July 16, 2010 @ 12:29AMFor those of you who don’t know who Dov Zakheim is, let me refresh your memory. The ordained rabbi served as comptroller of the Pentagon from May 4, 2001, to March 10, 2004, when he resigned to go to Booz Allen Hamilton, a leading consulting firm.
  • Delta flier says his civil rights were violated Friday, July 9, 2010 @ 10:44PMPassenger with dual citizenship was not allowed to board flight because the names on his documents did not match.
  • This is a Backgrounder On Homeland Security Monday, June 21, 2010 @ 3:35PMAbstract: In 2007, Congress mandated that the Trans portation Security Administration must screen 100 percent of all cargo carried by passenger planes by August 2010. Screening each and every piece of cargo—approximately 7.6 billion pounds are transported by U.S. air carriers every day—places a tremendous burden on an already struggling economy, not to mention American taxpayers.
  • Passengers Mad After 1-Hour Flight Takes 5 Monday, June 21, 2010 @ 8:04AMPassengers on what was supposed to be a quick flight are upset after it takes three planes and more than five hours to get to Houston, KPRC Local 2 reports.
  • What do you think of BP's action? Tuesday, June 15, 2010 @ 8:14PMBP will place $20bn (£13.5bn) in a special fund to deal with compensation payouts after the Gulf oil spill. Are you happy with this response?
  • Willie Walsh waives £334,000 bonus at strike-bound BA Friday, June 11, 2010 @ 12:16AMWillie Walsh, the chief executive of strike-afflicted British Airways, turned his bonus for the the third year in succession.
  • British Airways Links Walsh’s Bonus to Ending Dispute (Update1) Thursday, June 10, 2010 @ 11:47AMBritish Airways Plc’s remuneration committee increased Chief Executive Officer Willie Walsh’s bonus to 100 percent of his salary but linked the payment to him ending a strike by the carrier’s 12,000 cabin crew.
  • J.D. Power and Associates Reports: Despite Proliferation of Add-On Fees and Economic Difficulties, Overall ... Tuesday, June 8, 2010 @ 4:07AMAlaska Airlines and JetBlue Airways Rank Highest in Customer Satisfaction with Airlines In Their Respective Segments read more
  • J.D. Power and Associates Reports: Despite Proliferation of Add-On Fees and Economic Difficulties, Overall ... Tuesday, June 8, 2010 @ 4:00AMReversing three consecutive years of declines, overall customer satisfaction with airlines in North America has increased notably, with 10 of 12 airlines improving from 2009, according to the J.D.
  • Merger of Equals Tuesday, June 1, 2010 @ 8:35AMThe proposed merger of Continental and United may create a potent global competitor, but only if Continental’s winning ways can be integrated into the successor.